Frequently Asked Questions


!!

0800 856 2466
Buy Now!

Frequently Asked Questions









What is your Minimum Order Quantity?

  • MOCAP's minimum order for Stocked, Ready-to-Ship Items is an all new, industry low of just One Micro-Pack. The quantity per Micro-Pack is size dependent and can be found on the webpage for that particular family of products.
  • Minimums for Made-to-Order Items depend on the manufacturing process and materials involved.
  • We have a Minimum Order Value for orders via the office of £75.
  • Contact MOCAP Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are MOCAP's Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 11AM London Time (BST/GMT) Monday to Friday on normal business days.
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Usually stock items are available for immediate despatch, in extreme cases it may take up to 12 weeks for an item to have their stock replenished.
  • Made-to-Order Dip Moulded Vinyl Products from stock materials usually ship within 2 weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 1-2 weeks added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What payment methods do you offer in your web store?

  • Orders placed online can be paid for directly with a Credit/Debit Card or via PayPal. If using PayPal, you will be redirected to the PayPal website.



How can I track my order?

  • Once your package has been despatched, we will send an email with a link to track your order.
  • You can check the status of your order by logging in to your account.



How will my order be packaged?

  • We use UPS Express envelopes for small orders / quantities, through to cardboard boxes for large parts / quantities.
  • Maximum weight per box is 25kgs



Telford, UK --------- Where do MOCAP's products ship from?

  • We despatch our products from our UK Factory:
    Hortonwood 35
    Telford
    TF1 7YW



Which courier do you use to deliver my goods?

  • All orders are despatched with our courier UPS, chosen by MOCAP because of their efficiency and reliability.



UPS
How long does it take for deliveries to be made?

  • Whilst the majority of the UK will receive Standard Service deliveries the next working day, there are exceptions due to location. Examples:
    Isle of Man, remote areas in the Scottish Highlands and Northern Ireland. Please allow up to 2 extra days.
  • Click Here to see a list of postcodes that are not eligible for next day delivery.
  • Standard Service to Europe varies, depending on country and final destination. Examples:
    Republic of Ireland - 2-3 days
    The Netherlands - 2 days
    Sweden - 3-7 days
  • Click Here for estimates of UPS Standard delivery times.



Do you offer an Express Service?

  • We do offer an Express Service, with UK deliveries being made prior to 12pm, to selected postcodes.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.



Do you offer weekend delivery?

  • If paying for the Express service, orders received before 11am (London Time) on Friday will be delivered by 12pm on Saturday. This is only available for UK deliveries.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.
  • Standard service will be delivered Monday - Friday.



Do I need to sign for receipt of delivery?

  • A signature will be required for proof of delivery. Please take this into account when selecting your delivery address.



What is MOCAP's return policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum £30/€40 handling/re-stocking fee. Returns of stock items must be pre-approved and sent carriage prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going carriage costs are not credited.
  • Unauthorised returns will not be accepted.
  • If you are a Private Individual, you have the Right to Cancel online orders.



Who do I contact if I have a question about my web store order?

  • Contact us by email or telephone 0800 856 2466.
  • Please ensure you have your order number available.



What other services does MOCAP offer?

  • MOCAP offers punching, slicing, one-color silkscreen, assembly and fulfillment.
  • Contact MOCAP Sales or Customer Service for additional information or details.



What Dimensional Tolerances apply to MOCAP products?

  • Dimensional Tolerances are based on the manufacturing process and/or materials used to produce a specific product. For more information see our Application guide
  • Contact MOCAP Sales or Customer Service for more information.



What materials are used to produce MOCAP products?

  • Dip Moulded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). MOCAP offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Moulded Items are typically made from LDPE and PP resins, although MOCAP can process other resins upon request.
  • Rubber Moulded Products are typically made from Silicone or EPDM (Ethylene Propylene Diene Monomer) although MOCAP can process other thermo-set materials upon request.
  • Paper Caps and Plugsare made using environmentally friendly and recyclable natural paper.
  • X-Treme Tape and Silicone Tubing are extruded using special silicone compounds.
  • Material Chart:
    Products PP HDPE PVC
    Tapered Plug Caps
    Wide Flange Plug Caps
    Thick Wide Flange Plug Caps
    Thick Extra Wide Flange Plug Caps
    Straight Plastic Caps
    Center Pull Plugs
    Center Pull Plugs with Wide Flanges
    Flanged Caps for BSP and NPT Threads
    Flanged Caps for Metric Threads
    Flanged Caps for Straight Threads
    Long Flanged Caps for Straight Threads
    Tear Caps for Straight Threads
    Tear Caps for Metric Threads
    Tear Caps for BSP Threads
    Tear Caps for NPT Threads
    General Purpose Plugs for BSP Threads
    General Purpose Plugs for Metric Threads
    General Purpose Plugs for Unified/Straight Threads
    Sealing Plugs for BSP Threads
    Sealing Plugs for Metric Threads
    Sealing Plugs for Unified/Straight Threads
    Hex Socket Plugs for NPT Threads
    Square Head Plugs for NPT Threads
    Square Head Flanged Plugs for NPT Threads
    Threaded Plastic Plugs for Flared JIC Fittings
    Threaded Plastic Plugs for Flat-Faced O-Ring Fittings
    Threaded Plastic Plugs for Inverted Flared Fittings
    Threaded Plastic Plugs for Straight Thread O-Ring Ports
    Plugs for MS-21921 Flareless Tube and Nut Assemblies
    Universal Thread Plugs
    Threaded Caps for BSP/Gas Fittings
    Threaded Plastic Caps for Metric Threads
    Caps for Flared JIC Fittings
    Push-in Plugs for SAE and NPT Threads
    General Purpose Plug for Type L and M Tubing
    Tapered Plugs for Type L and M Tubing
    Tapered Plugs for Type K Tubing
    Barrel Plugs with Flanges
    Plugs for Square Standard Tubes
    Plugs for Square Metric Tubes
    Plugs for Rectangular Standard Tubes
    Plugs for Rectangular Metric Tubes
    Plugs for Round Standard Tubes
    Plugs for Round Metric Tubes
    Flush Sheet Metal Plugs for Standard Holes
    Flush Sheet Metal Plugs for Metric Holes
    Recessed Sheet Metal Plugs for Standard Holes
    Pipe Caps
    Pipe Plugs
    Outside Fitting Flange Protectors
    Push-in Plastic Flange Protectors
    Bolt Hole Flange Protectors
    Paper Straight Caps
    Paper Tapered Caps
    Paper Tapered Plugs
    Silicone X-Treme Tape™
    Protective Netting
    Round Vinyl Caps
    Square Caps
    Hex Caps
    Corner Covers
    Flexible Vinyl Plugs
    Pull Tab Vinyl Caps
    Hanger Caps
    Round Vinyl Grips
    Flat Caps and Grips
    Finger Nub Vinyl Grips
    High Temp Vinyl Round Caps
    High Temp Vinyl Insertion Plugs
    High Temp Vinyl Pull Tab Caps
    High Temp Vinyl Nut Plugs
    High Temp Vinyl Tapered Plugs
    EPDM Caps
    EPDM Washer Plugs
    EPDM Pull Plugs
    EPDM Tapered Plugs
    Silicone Caps
    Silicone Washer Plugs
    Silicone Parallel Plugs
    Silicone Tapered Plugs
    Silicone Hollow Tapered Plugs
    Silicone Tubing
    Polyester Discs
    Polyimide Discs
    Polyester Tape
    Polyimide Tape
    Extruded Plastic Tubes
    Secondary Operations

















Standard Material Colours (9238 Formula Vinyl)
MOCAP Dip-Moulded Vinyl
BLACK
WHITE
GREY
RED
YELLOW
ORANGE
GREEN
DARK GREEN
BROWN
NAVY BLUE
BLUE

NOTE: Some colours are also available in high-temperature material.




© 2015 MOCAP. All Rights Reserved.